$24.95/Month - 
Medical Alert FAQ
Medical Alert Systems FAQ
How long has American Senior Safety been around?
Senior Safety has more than 30 years of experience in the medical alert systems industry thanks to our CEO, Jeffrey Miller. Jeff was one of the pioneers of the industry back in 1981, and he brings a wealth of knowledge and experience to the table. Jeff started Senior Safety in 1996 and continues to be hands on with training and procedure. You’ll be happy to know that we specialize exclusively in medical alert systems. Over 15 years later our business has never been stronger, and we will be around for many many years to come.
Are there any installation fees or other hidden fees?
There are no hidden costs with our medical alert systems. No installation, set up, activation, or enrollment fees, no equipment fees, and no shipping fees. All you are looking at is the initial payment for whatever price plan you choose. Learn about Senior Safety’s price plans…
Is there a contract? Are there penalties if I cancel?
No matter what price plan you choose, our service is on a month to month basis. There are absolutely no time commitments and you are free to cancel at anytime. There are no cancellation fees and no penalties should you need to cancel. You won’t need to prove that you have moved to an assisted living center or moved in with family. You can cancel at anytime – no questions asked!
How are your medical alert systems operators trained?
Our National Monitoring Center is committed to providing the highest quality customer service possible. Our medical alert systems operators go through comprehensive customer service training programs, comprehensive training programs designed exclusively for medical alert monitoring, and certifications to assure that all operators are trained to handle medical situations. You’ll be happy knowing that when you press your help button you will be connected with a professional well-trained operator!
Am I sacrificing reliability for a great price with your medical alert systems?
Absolutely not! We are proud of our reliable service and exceptional customer service. We don’t think any senior should have to pay too much for a great medical alert service. Our competitive prices work great for our business and for you. It’s a win-win. Other companies spend a lot of money of TV ads and national magazine ads. We skip these unnecessary costs, and pass the savings directly on to you!
{ 12 comments… read them below or add one }
Some other medical alerts told me that they would take my mom and dad’s health info too when i place the order for my parents. Dad doesn’t like the idea, but he is a paranoid. Would it be okay for me to give you my mom’s medical history and not my dad’s? I think that would be best for them. thanks
Hi Jules, We actually use a program called the Vial of Life for our customer’s medical information. As you know, it is so important for the paramedics to have complete medical history and other medical information when treating seniors. It is not important for us to have that information in our office here though, so the Vial of Life is designed to be kept just within the home.
Let’s say your parents have an emergency, they press the help button, and we send help. When the paramedics arrive they would see the Vial of Life decal on your parent’s front door. This decal directs them to look at the fridge door for complete medical information. On the fridge your parents would have their information inside a plastic ziploc bag – with the 2nd decal on that bag. With the Vial of Life, your parents would have all that information ready just in case!
You can read more on the program here: Vial of Life
I saw the price for tjhe yearly price is the best. What happens if we cancel your service but we paid for the full year? I checked around and it’s hard to beat your $23.95 each mponth.
Hi Henrietta,
You are correct. Our price is very competitive! We like to offer a service that is affordable since we know that a lot of our senior customers are on a fixed income.
If you decide to go with our Annual plan and then have to cancel in the middle of the year – we prorate your cost. Canceling just involves sending back that equipment (it is on a rental basis), once it’s received we would get you the cost of any unused months back. We prorate monthly when you cancel for all of our plans… It’s all part of providing a straightforward service!
This is a real informatiive website. I just have a few questions though. 1. Do you have redundant monitoring with your monitoring centeR? 2. My daughter lives next door and is hoping to get called before the paramedics. Can you do that for her?
Mrs. Berger from Spring Hill, FL
Hi Mrs. Berger, Thanks for sharing your questions. Yes. Our main monitoring center is located in Orange County, CA with a back up center in Texas. If anything were to happen in Southern California (like an earthquake), the emergency calls automatically go to our Texas center.
We can definitely set up your service so that we call your daughter before dispatching the paramedics. If we were unable to reach your daughter we would have to follow the normal procedure and get you 911 help.
Let us know if you have any other questions in the future!
Hello,
I am looking for a medical alert system for my in-laws. I like what I see on your web site, and I have a few questions.
How exactly is the system set up?
Is it attached to their phone line?
How hard is it to hook up?
How long does it take to arrive once it is ordered?
Also, I assume you can bill me even though the system will be at a different address.
Thanks for your help! Louise
Hi Louise,
Our medical alert systems are very easy to set up. When you order with us, we ship it out to you free of charge and then you or your in-laws would set it up in the home. It should take 2 to 3 mail days for your system to arrive through the mail.
As for setting up the system: These medical alert systems plug directly into a wall phone jack and an electrical outlet. If you had a phone in that wall jack previously it will plug into the back of our medical alert. Once its plugged in you’ll test it to make sure it’s working
Yes. We would be able to handle that billing however you need! I hope this helps.
When someone is home alone how would a medical team get into the house?
Hi. What we would recommend is choosing the lockbox as your free gift… You would lock your key inside the lockbox and we would give the 4 digit combination to the paramedics at the time of dispatch. You can also have a key hidden on the premise or we can call someone who has a key for you. But the lockbox is the most reliable and safest way to keep a key for the paramedics.
Worst case scenario, if you don’t have a key ready or a lockbox there the paramedics will find a way in. But they may have to break down a door or window to get you help…
I know how these system work. But what comes in the package with the medical alert systems?
Hi Jennifer, when you order our medical alert systems you’ll get your choice of either the necklace or wristband, you’ll get the speaker box and a free gift. For your free gift we recommend getting the lockbox for your key – this allows the paramedics to get into your home in an emergency without breaking down a door.
I hope this helps! Let us know if you have more questions about the service…